FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What grid-engine based environments can GOLD be used in?
… GOLD has been used successfully under a number of Grid Engine based solutions, including: Sun Grid Engine Altair PBS Pro Univa Grid Engine …
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How can I run GOLD in parallel?
… of GOLD with Parallel Virtual Machine (PVM). We also do not currently provide tooling or support for running GOLD on Grid Engines, although there is nothing …
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Why have I found surprising results when structure searching in WebCSD?
… The sketcher used to allow structure searching within WebCSD communicates with our CSD search engine via a SMARTS substructure representation. Occasionally …
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Why is my search taking so long?
… This is probably due to limitations in the CSD search engine. The most common types of slow searches are: Substructure searches for groups that contain …
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ConQuest searches on Windows fail to get past 0%
… The search engine for ConQuest needs to convert "long" directory names totheir dos 8.3 format in order to work with them. Sometimes this system can go wrong …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."? …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11